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 Delivery

Returns & Refunds

We've extended the time you get to make a return and get a refund from 7 days to 14 days.
Thanks for being an awesome Rowleys customer and read on for the full Returns Policy.

Returning an unwanted item?
We get it, sometimes something just doesn't work for you and you want your money back. Don't worry, as long as an item is still in its original condition, we accept returns, subject to the rules below. None of these rules affect your statutory rights.

If you return an item requesting a refund within 14 days of receiving it, we'll give you a full refund by way of the original payment method.

We aim to refund you within 7 days of receiving the returned item.

If you request a refund for an item during the above time frames but you can't return it to us for some reason, please get in touch - but any refund will be at our discretion.

After that?
We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.

Proof of postage
As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return. 

Original condition
Of course, it's fine to try an item on like you would in a shop, but please don't actually wear it. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.

All returned items should be sent in their original condition and packaging where possible, including tags.

Responsibility
Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!

Need a new returns note?
Can't find your returns note? Don't worry, click here to contact us and we'll send more information.

Once your return is received and inspected, we will send you an email to notify you that we have received your return. Refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.